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Customer reviews of Automotive Dealers Limited

At Automotive Dealers Limited we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Automotive Dealers Limited

Automotive Dealers Limited

All 66 customer reviews

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  • 5

    Am not impressed

    By James K on 19 February 2021 | Purchase not verified

    So far after a week with my Honda crv not impressed. Because of the current conditions went to see it as wasn't keen on delivery without seeing it and having noticed a few scratches was promised an outside valet to sort the issue didn't happen. Got 1 key and after contacting my local Honda dealer about getting another it's not only going to cost me over £200 but it's on a recall for an airbag issue. On top of that it constantly pulls to the left especially when breaking I've got a constant light on that says check my tire pressure but all checked but still comes up. And finally the most annoying thing is a constant squeaking with my clutch pedal so much so I will be going to my mechanic next week to get it sorted plus check for any other issues

    Reply from Automotive Dealers Limited on 24/02/21

    Thankyou for taking the time to write a review. we take customer service & reviews very seriously and are disappointed to hear your comments regarding your recent purchase. We are a little surprised by the review given that this is the first time we have heard from you since we delivered the vehicle to you in the snow free of charge, any issues you had could of been resolved with a phone call. You were informed at the point of purchase that we only had one key, the vehicle was valeted and driven to you over 80 miles in the snow and ice free of charge with a full tank of fuel hence why it being dirty when it arrived. Their was also no pulling to the left / tire warning lights as the vehicle had just been mot'd and serviced prior to delivery. We are disappointed that you have chose to write a negative review online without even trying to contact us first to resolve these small issues on what is a 10 year old vehicle.

  • 5

    DIsappointing end result

    By Cheryl H on 18 March 2020 | Purchase not verified

    Bought a Ford Fiesta here. Began extremely well, very good customer service, couldn’t fault the sale - they went out of their way to help us sort insurance on the day too. However I reported an issue with the car in the first week. It felt unsteady steering, shaky at higher speeds and noise/resistance in steering when reversing/turning slowly - they took it in to get a mechanics overview, said nothing was wrong, returning my car 4 days later. Unsatisfied, I took it to my own garage who confirmed the cause was a buckled wheel (photographs confirm this was there on day of purchase - not caused by us). Upon trying to call and resolve, all phone calls and voicemail messages have been ignored, leaving us with no option but to fix this ourselves, paying out over £260. Really disappointing as we had a brilliant experience to begin with.

  • 5

    Sold faulty car

    By M B on 05 December 2019 | Purchase not verified

    Purchased a car from them and after a week an engine warning light came on and after taking it back 4 times still have the same problem with the light coming on and they now refuse to fix the issue.

  • 5

    Excellent and Efficient Car Dealer

    By Warren D on 03 August 2018 | Purchase not verified

    Very friendly service, traded my car in with a private plate on and sorted out all the paperwork with ease. Brought a car for great value and they gave me a very good price for the car I traded in. Excellent service!! Would highly recommend!!!

  • 5

    great please with my car

    By Keith G on 10 June 2018 | Purchase not verified

    really friendly service not pushy with great advice

  • 5

    Happy 100% with the whole experience

    By Ioana U on 22 January 2018 | Purchase not verified

    staff is very professional, friendly and helpful; I will highly recommend it to everyone, No regrets

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