Customer reviews of Automotive Dealers Limited

By Mrs F on 01 March 2017 | Verified purchase

Very smooth transaction. James and his Dad were very helpful. Good little car. Will definitely recommend this garage.

Reply from Automotive Dealers Limited on 02/03/17

Thank you very much for taking the time to write a review for me, glad you are happy with the corsa! James

By Jess M on 19 February 2017 | Verified purchase

Thought I'd take a minute to write a review on my recent experience dealing with James. After searching online for a car I came across one locally with, they couldn't of been more helpful, offered to bring the car to me as I would of struggled to get to them as I was without transport and with a young child. The Car was even better than described and after a test drive I left a deposit and the car was delivered the following day. The whole experience was excellent and I never once felt under any pressure to buy the car.

Reply from Automotive Dealers Limited on 20/02/17

thanks for the kind comments jess, enjoy your lovely focus!

By Customer C on 17 February 2017 | Verified purchase

Found to be very helpful and good value for money. Would defineately use them again

Reply from Automotive Dealers Limited on 19/02/17

Thank you very much for taking the time to write a review, much appreciated.

By Anonymous on 17 October 2026 | Purchase not verified

Got my first car here half a year ago, it has been running perfectly. The price was very reasonable. There were some very tiny issue with the car and they quickly fixed it with no additional charge.

By Anonymous on 12 September 2026 | Purchase not verified

Responsive and takes the time to answer to question.

By Anonymous on 29 August 2026 | Purchase not verified

Went to view an Audi a4 that on arrival had clearly had some front end damage that had been repaired poorly, spoke to the sales man and said we weren't interested in that vehicle anymore due to the condition but would have a look around at a few others, the salesman proceeded to argue with us that we had no clue what we were on about and that he clearly was of the mindset he knew more, after viewing a few other vehicles we asked to test drive a passat but were told we had to pay a deposit of £300 first and he wanted to get it serviced before we could test drive it, we decided we weren't interested in doing that so said we give it a miss, he said that was no problem and proceeded to yet again state that he was still right about the audi....In the 9 years I've personally been in the motor trade on the tools professionally carrying out mechanical and body repair work can say I've never been so disgusting with the attitude of a so called car salesman, you sir are the reason you get a bad name.

Reply from Automotive Dealers Limited on 04/09/26

Thankyou for taking the time to write a review. We have since spoken to the salesman on the day who has made us aware of the facts regarding this matter. To be clear we do not sell "damaged" vehicles, all our vehicles are HPI clear and checked over prior to advertising. A member of the group who turned up to view the vehicle tried to suggest the vehicle is a write off / had front end accident damaged because the bonnet of the vehicle had a small amount of lacquer fade in its center which was most likely the result of a previous poor paint job to rectify stone chips etc but acceptable wear and tear on what is a 12 year old used vehicle. There is no further damage present on this vehicle. Our salesman offered to have a member of the bodyshop who was working that day come across the estate to take a closer look and alleviate any concerns you had, however once this was suggested you quickly back tracked and admitted it might not of been accident damaged after all....It was at this point our salesman was not happy to entertain several other test drives you then requested without a refundable deposit to ensure his time wasn't going to be wasted any further. Its a shame that some people will go out of there way to try to hurt an independent dealership by writing a false & negative review despite not even purchasing anything, fortunately we have years of successful trading behind us with over 300 cars sold ever year with many happy customers with little to no bad feedback / reviews.

By Jamie S on 13 June 2026 | Purchase not verified

Excellent service and would definitely recommend!I purchased a 2012 VW Touran and this was exactly as described, the sale was so easy with no pressure to buy the car.Very helpful staff.

By Anonymous on 02 June 2026 | Purchase not verified

I was told the car i was buying was immaculate, however, after driving 80 miles to view it, I found rust on the rear wheel arch & the sat Nav didn't work. I also Part-X'ed my rare 04 mk7 EX-A facelift accord, which had new tires, brakes and mileage equivalent to half its age with a private selling price of around £1000. against the newer MK8 accord, heartbreakingly they only offered me £500, half its true value. Despite the above niggles, sales were very polite and as men of their word, they did buy & replace the Sat Nav. I would still recommend buying from this dealer again, however I would recommend selling your part-X privately and ask for any defects to be listed prior to viewing.

By Scott M on 19 April 2026 | Purchase not verified

Really great experience buying a car from ADL. Made to feel welcome as soon as I walked in, no pressure sale. Car was put through MOT and serviced. Had a problem in the first week which was a worry as due to go on holiday, but after a quick call was booked in and repaired promptly to fit in with my plans. Made me test drive when I collected to make sure all was well. Would highly recommend. Thank you!

By Anonymous on 27 January 2026 | Purchase not verified

Really shady, after putting a deposit on a car with “service history” in the ad believing there was a couple stamps or bits of paperwork missing which was all fine, when arriving at the dealership the man said all the service history was there, after looking at the paperwork and records, there was 8 years of history missing, which I asked about. He said that in order to get the rest of the documents I would have to purchase the car first and the new registered owner would get all the missing history emailed to me, i was hesitant and wanted to see the history first rather than taking his word that it’s all actually there. A few minutes later one of the other staff phones and says that the service history is actually missing and that he would try and get it from previous owners and places it had been, when I asked for my deposit back he declined.

Reply from Automotive Dealers Limited on 12/02/26

Thankyou for taking the time to write a review. It is a shame you have chosen to write a negative one based on a false account of what actually occurred. For clarification although you have posted as anonymous, we receive such little bad feedback we know which vehicle this is in relation too (Honda Accord). The vehicle was never advertised as having a full service history and the original advert is accessible via Autotrader which clearly states this. This customer wrongly assumed the vehicle had a full service history and once at the dealership he was passed onto the director who originally sold the customer the vehicle and was reminded of the initial conversation which was had and at no point was a full service history discussed. The director offered to try to trace the missing history or the customer could do so himself once he had the V5 back in his name as some main dealers wont give out service information now due to data protection concerns. At this point the customer seemed happy, had inspected the vehicle and found no faults / concerns (which he has conveniently left out of his review) but then wandered off and couldn't be found again. The last contact we had with him was the next day when he called to say he doesn't want to go ahead and would like his deposit back which we declined as we had not broken the terms of the agreed upon sale